Privacy Policy

Access to information collected
When you add contacts to our service it is with the understanding that we have access to this data and the information in any email campaign you choose to create and/or send out using this service.

Clear Gifs
We use clear gifs (web beacons/web bugs) in our HTML-based emails for the sole purpose of collecting email recipient data such as when an email is opened. This method is used in our statistical reporting to report on emails that are successfully sent and opened, and on recipient click-throughs from your campaign to external online assets such as destination URLs (websites).

Cookies
This website does use cookies. We use Cookies to collect information about your use of our service including the items highlighted below under the heading Information collected. The website statistics for this site are generated from our web logs and our external Google Analytics account.

Confidentiality of email campaigns
The internet is at essence an insecure platform. When you send an email it gets transmitted via several other servers until it reaches its destination. At any point during this process your communication can be viewed by third parties. If your communication is confidential in nature do not use email or this service to send your communication.

Our service is a 'hands on' service. This means that we occassionally spend time assisting you with your campaigns and often review your campaigns as we help you out. If we see that you are violating our Terms of Use in any way we will alert you to the issue and ask you to remedy the situation immediately. If the situation is not remedied we will suspend/terminate your account and deny you access to the service. This is part of our anti-spam strategy which protects our service for the benefit of all of our users.

Disclosure of Personal Information
The details you provide to us will be used by us to promote and run our business. This may include email notifications from us to you to promote our services including general communications/alerts/notices about the operations of our services, invoices and overdue notices for our service, legal requirements such as court orders or valid subpoenas, transfer of information in the situation of sale/merger/consolidation or acquisition (this being the case the acquirer will be bound by this Privacy Policy)

Your subscriber contacts that you have stored on our service are protected by our Terms of Use. We will not sell, contact, market to, steal or share your subscriber contacts with any other party. The only time that we will hand over this data is if it is required by law to do so.

Information collected
When you look at our website, register to use the Etools website, use our Etools service, call us or send us an email we make a record of the information you provide to us. This information may include:

  • Your server address (IP address)
  • Personal Name
  • Business Name / ABN / ACN or other business identifier
  • Physical Address and/or Billing Address
  • Contact information includes Email Address & Phone Number
  • Credit Card and other payment information
  • The pages you accessed and documents downloaded and on what date and time you accessed these pages
  • Statistical information for our email campaigns and your email campaigns including sent, opened, clicked, bounced
  • The website or search engine which referred you to us (if applicable) and other Google Analytics data reporting information

By giving us this information via visiting our website, filling in an online form (such as registering for our product), signing a physical quotation for these services or informing us through a phone discussion; you consent to your information being collected, used, disclosed and stored by us as described in this Privacy Policy.

Log Files
Our log files will store information about your visit to and use of our service including IP Address, Internet Service Provider and date/time stamps.

Security
The service offered on the Etools website is web based and as such is inherently insecure. We do our best to protect your information but we cannot guarantee it. If we find there is a breach in our systems we will notify you as soon as we can and will also provide you with a report on the actions we have taken to protect your data.

We do not accept or store credit card information on our website. All of our payments occur via offsite means either by PCMI compliant payment gateways (Paypal, Paymate or Credit Card providers), phone based credit card payment agreements, cheque or EFT payments made by you through your own nominated bank account.

Your username and password for this service should be kept secure and should not be disclosed to a third party. We do not store your password in a human readable format (passwords are encrypted); and as such if you forget your password you will need to reset it using our online service. We highly recommend that you reset your password every 90 days as a personal security measure to protect the information you have stored with us.

Contact Us
If you require further information please contact us at info@etools.com.au

We may change this Privacy Policy from time to time. When we do we will promote these changes via email communication to the email address you have lodged with us in your My Account area.

If you wish to terminate your services and withdraw your information from our services you can do so by emailing us at info@etools.com.au. Please note we will continue to hold information about you as required by the laws set out in Victoria, Australia and the Federal Commonwealth of Australia.

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